Service Bulletins

ATS Global Service is committed to keeping our customers informed of new developments concerning our products and services.

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  • SuperTrak CONVEYANCE™
SuperTrak CONVEYANCE™ Application Note
15-Jul-24

Gateway Board Revision C01 – Position shift

An issue was discovered with gateway board revision C01 firmware that results in positions being shifted ~1mm. This shift is experienced when replacing to/from a C01 gateway board when the board revisions do not match. This firmware issue is resolved in controller version 3.0.54.0.

SuperTrak CONVEYANCE™ Application Note
15-Jul-24

Controller Software 3.0.54.0 Boundary Upgrade

Upgrading controller software to version 3.0.54.0 or newer, on systems containing C01 Gateway Boards, may cause (~1mm) position shifts. It is recommended that after the upgrade, the user performs an encoder calibration then verifies positions. Effected positions include targets, region limits, and sync limits.