Logo
Search Search
Close Close
Search

Frequently used links

Login to the ATS Customer Portal
Purchase ATS Genuine Parts
Learn more about ATS Lifecycle Services Plans

Solutions

We help manufacturers achieve higher sustained operational performance.

Manufacturing systems

Realize the potential of your installed automated manufacturing systems, and empower the people that operate and maintain them.

Total plant performance

Optimize management of performance, cost and risk, and balance your capital and operating investment.

Services

Knowledge, skills, experience and digitally connected support.

Startup services

Accelerate ramp-up and reduce time to full production.

Lifecycle services

Maximize Return on Invested Capital (ROIC) over the lifespan of your automated manufacturing systems.

Service plans

Proactive support to maximize the operating efficiency of your equipment.

Digital services

Improve operational performance and maintenance practices with advanced analytics and on-demand access to expert support.

Reliability engineering

Identify the risks within your operating strategy to improve asset management practices and optimize capital allocation.

Experience

Helping our customers today and preparing for the challenges of tomorrow.

Customer success

Discover how ATS Global Service helps 250+ manufacturers improve performance, control operating costs and reduce unplanned downtime - everyday!

Centers of Excellence

Alignment of service innovation with customer need in core competencies like digitalization, parts management, and reliability engineering.

Education & Support

Empower your operations team with expert advice and support.

Learn with us

Resource center

Brochures, eBooks, and videos.

ATS Service blog

Asset management and maintenance tips.

Support

Customer portal

Raise and track support requests.

Spare parts

Purchase ATS Genuine Parts.

Locations

Facilities, teams, and service professionals.

Service bulletins

Known issues and repair procedures.
Contact Us
Service bulletins

15-Jul-24

ST3-AN-21#-V1

Gateway Board Revision C01 – Position shift

Instructions (Gateway board replacement)

1. Disregard the following steps if using controller software of 3.0.54.0 or greater

Controller software version can be found using the TrakMaster Advanced->Firmware page.

2. Disregard the following steps if replacing a gateway board with one of the same revision

3. Perform the C01 gateway board replacement

As defined in the Operations and Maintenance manual in section: “Replace a Gateway Board”.

4. Recalibrate the encoders for the section the board was replaced on

5. Validate and reteach positions on this section

When changing Gateway Boards to C01, positions on this section will be shifted ~1mm including:

  • Targets
  • Region boundaries
  • Sync zones. Note: sync zone verification must be performed as well to ensure no collisions are introduced with this change.

Explore other Bulletins

SuperTrak CONVEYANCE™ Application Note
15-Jul-24

Controller Software 3.0.54.0 Boundary Upgrade

Upgrading controller software to version 3.0.54.0 or newer, on systems containing C01 Gateway Boards, may cause (~1mm) position shifts. It is recommended that after the upgrade, the user performs an encoder calibration then verifies positions. Effected positions include targets, region limits, and sync limits.

View Details Download PDF