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Global service,
local presence
Our global organization is made up of different facilities, teams, and service professionals, each with their own unique capabilities, expertise, and industry experience. Positioning ourselves closer to our customers enables faster response times and better support during scheduled maintenance activities and unplanned downtime events.
Every day, we work with manufacturers around the world to help them make better decisions about how to operate and maintain their automated manufacturing systems and other capital assets.
45+
Years of experience
65+
Manufacturing facilities and service centers
550+
Team members worldwide
200+
Service professionals with an average of 10+ years domain expertise
25+
Fortune 500 companies served per year
~250
Customers served per year
North American
Service Center
Our North American Service Center located in Wixom, Michigan provides customers in Canada, the United States, and Mexico with a high-quality end-to-end service experience. To better position our customers for success and future growth, the ATS NASC has a team of subject matter experts who are well-equipped to handle all customer needs, including sales, applications, project management, design, supply chain, assembly, and field service.
The ATS NASC has substantial experience in retools and system upgrades. For example, they are currently working with a number of automotive OEMs to make the transition from internal combustion engine (ICE) platforms to electric vehicle production. Other areas of expertise include low-volume systems, equipment obsolescence and refurbishments, machinery relocations, spare parts and part management, installations, technical support, and training.
Fast facts:
- 40 years of experience assembling engines and transmissions
- 40+ full-time ATS experts
- 300+ technicians from ATS approved service providers and partners
- ISO 9001 certified
- Service portfolio which includes technical support, performance optimization, spare parts, training, and reliability maintenance services
Contact information
Daytime Number: +1 (734) 522-1900
After Hours Number: +1 (877) 897-2589
ATS North American Service Center
1 ATS Drive
Wixom, MI
48393
European
Service Center
Our European Service Center, located in Urbach, Germany, has been building and servicing automated manufacturing systems in the European market for over 60 years in Life Sciences, and other markets with a strong focus on standardization, precision, and efficiency.
Our service professionals in Europe are committed to meeting the evolving needs of our customers, working hard to ensure optimal asset performance through digitally enabled, lifecycle management services. An example is their centralized spares warehouse and tailored inventory management solutions. Empowering our customers with spares inventory and faster delivery, the ATS EUSC helps to streamline parts sourcing and inventory management, increasing the availability of critical parts to minimize downtime and risks for our customers.
Fast facts:
- 70+ full-time ATS experts
- 25+ technicians from ATS approved service providers and partners
- Presence in 20+ countries
- ISO 9001 certification
- Service portfolio which includes asset management, spare parts, process upgrades, and digitalization services
- Specialization in Life Sciences and regulated industries
- Primary service provider for Sortimat handling systems
Contact information
europeanservicecenter@atsautomation.com
ATS European Service Center
Steinbeisstrasse 8
73660, Urbach
Germany
Regional Service Networks
Our Regional Service Networks are comprised of certified field technicians that deliver onsite support, such as asset health checks, planned preventive maintenance and emergency repairs. Leveraging digital technologies and remote connectivity tools, our Regional Service Networks extend the reach of our asset management solutions, to provide customers with the services they need, when and where they need them.
Regional Service Network
North America
Our service professionals in North America help deliver comprehensive day-to-day support to our customers. With access to our wider network of certified technicians, they bring extensive industry experience and flexibility, tailoring each solution to our customers’ diverse needs.
Our service experts use their intimate knowledge of our customers’ manufacturing systems to provide optimized maintenance and performance across North America.
Specialties:
- Onsite and remote support
- Installations
- Preventive maintenance
- Troubleshooting
- Obsolescence planning
- Training and knowledge transfer
Regional Service Network
UK & Ireland
Our Regional Service Network in UK & Ireland has significant capability and experience in asset management and reliability engineering services, helping our customers increase uptime, throughput, availability, and performance of their machines and systems.
With the ability to provide short and long-term onsite and remote support, our service professionals in the UK & Ireland are dedicated to monitoring and optimizing the performance of our customers’ manufacturing systems to drive continuous improvements in their operations.
Our service experts use their comprehensive experience in asset management, lean sigma, reliability engineering and lifecycle asset management to optimize maintenance and performance.
Specialties:
- Effective maintenance and conditional health checks on all machines
- Site and department maturity assessments
- Project Management
- Reliability Engineering
- Controls
- Facilitation of Root Cause Analysis
- Reliability Training
- Weibull FMEA/FMECA analysis
- ABB Robotic support/maintenance